The Weston Help Point is an IP product that digitally compresses and transmits video, audio and control data over standard IP data networks between the IP Help Point and the provider’s service desk, security centre or even multiple locations.

Weston offers two basic systems, whilst more complex systems can be produced to meet the most demanding of special applications.

IP Help Point-1 is an audio only system, whilst the IP Help Point-2 provides both audio and video. In both cases, each system is housed in a common enclosure, which may be wall, or pedestal mounted. Both versions are available to suit wheelchair users.

HOW DOES IT WORK

Operating the IP Help Point is as simple as pressing a clearly identified button. When the button is pressed, the IP Help Point will immediately connect the caller to the provider’s service desk or security centre. This may be via an internet link to the security gate house in the next street, a call centre on the other side of the world, or across multiple locations using standard network interfaces including LANs, WANs or wireless networks.

Once the caller is connected, clear, two-way speech communication is provided, and in the case of the IP Help Point-2*, real time video of the caller is also transmitted. The IP Help Point-2* also incorporates a Help Point light to aid night time video imaging. This is automatically activated when the caller presses the ‘Help’ button.

Another feature of the IP Help Point is an operator signal function. This can be transmitted back down the link to the IP Help Point at the press of a button. It can be used, for example, to open a traffic barrier, or to unlock a door or gate.

IP HELP POINT & CAR PARKING

With almost 30% of all recorded crime in the UK being vehicle related, it is of little surprise that we have witnessed such wide raging changes in the car parking market in recent times. With schemes such as the highly successful Secured by Design initiative, we have seen many new security-related design features being incorporated in new and refurbished outdoor and enclosed car parks.

Not only have vehicle security measures improved dramatically, but also, car parks are becoming more ‘user friendly.’ Without a doubt, some of the most successful car parks in operation today are those that put customer care at the top of their Agenda.

The Weston IP Help Point is a product that enhances this key element of the secure car park, irrespective of whether or not the car park is manned 24 hours per day. It is an undeniable advantage to incorporate the IP Help Point in car parks that operate, but are not manned 24 hours per day. However, not all vehicle crime, attacks on the person or system failures occur only at night!

For example, the IP Help Point may be routed to the car park manager’s office during working hours, and re-routed to another address outside working hours.

WIRELESS COMMUNICATION WITH CAR PARK OPERATORS & SECURITY STAFF

Weston can also supply your IP Help Point system fully integrated with an optional cordless (DECT) phone system.

This provides added security features for both customers and staff alike. These include, but are not limited to:

· Routing call or messaging (SMS) to the operator nearest to the IP Help Point caller.

· Transmit or receive messages (SMS).

· Push button alarm.

· No-movement & man down alarms.

It is also possible to integrate the IP Help Point with the car park operators existing GSM phone systems, although the features itemised above, along with other cordless phone benefits, would not be provided.

If required, we can also digitally record the IP Help Point video images, or integrate the IP Help Point system within an existing or new CCTV system, including activation of PTZ and Dome camera presets from the IP Help Point call button.